IT projects are complex and long-term, and nearly half involve disputes at some stage of implementation. It is therefore critical to select a mechanism to be used by parties facing a dispute. Failure to do so can lead to escalation and significant risk of losses, both financial (project implementation costs, failure to deliver an assumed business value) and reputational. Properly conducted purchase processes and adequately structured contracts significantly reduce the risk of conflict, while allowing cost and time savings.
In case of a dispute, taking appropriate pre-court and court measures helps significantly reduce losses and can help the process get back on track to the benefit of both parties.